Support for Online Bill Payment and Presentment

Questions or issues regarding payment processing:
Contact the Bill Payment Service by phone at (800) 823-7555. Service is available 24/7. Examples of issues to address with the Bill Payment Service are:

• Questions concerning general to specific bill payment processing issues. Please have your payment confirmation number available.
• Any transaction that returns a confirmation indicating an unsuccessful status.
• Stop payment requests.
• Unable to add an electronic payee due to an unsupported account number format. Be aware that you may use the manual option to set up such a payee, although the payee will be paid by check.

Questions or issues regarding use of Online Bill Payment and Presentment or your account:
Contact the online banking department at Mazuma Credit Union by phone at 913-574-5000 during regular lobby hours.

Examples of issues to address with Mazuma Credit Union:

• Questions and customer support on how to use the Bill Payment system.
• Returned items due to NSF or rejected by payee.
• Questions about Bill Payment and Presentment terms and conditions (disclosure).
• To terminate the service.